Atlantic Shopping / Customer services

Customer Services

We want to make shopping with us as easy and stress-free as possible, and it’s our commitment to customer satisfaction that sets us apart from our competitors. Our dedicated customer service team are on hand five days a week to assist with any problems you might have. If you have any questions, or if you’d like to talk through our products in more detail, please don’t hesitate to contact us. You can call us on 0121 230 1644, or 0845 520 0000. Or, if you’d prefer, you can email us on We try to respond to all email queries within 24 hours.

Customer Services

If you wish to find out about how to make a payment or our delivery and returns services, you can click the relevant links below to be directed to our helpful information pages.

We’re proud of our customer service. To hear what our customers have to say about Atlantic Shopping, take a look at our Customer Testimonials, where you can also post your own review.

COVID-19 Update - Online Business and Birmingham Showroom Open As Usual

We are pleased to say, with social distancing measures in place for our workforce, we are fully open online and both our sales and customer services telephone lines are operating as normal. In addition, we are delighted to have reopened the doors to our Showroom and look forward to welcoming you, Monday – Friday.

For more information, please see the times below and the: COVID-19 Update

You can find our sales and customer service centre telephone times below:

  • Day Opening Times
  • Monday 9.30am - 5.30pm
  • Tuesday 9.30am - 5.30pm
  • Wednesday 9.30am - 5.30pm
  • Thursday 9.30am - 5.30pm
  • Friday 9.30am - 5.00pm
  • Saturday Closed
  • Sunday Closed