Atlantic Shopping / Customer services

Customer Services

We want to make shopping with us as easy and stress-free as possible, and it’s our commitment to customer satisfaction that sets us apart from our competitors. Our dedicated customer service team are on hand six days a week to assist with any problems you might have. If you have any questions, or if you’d like to talk through our products in more detail, please don’t hesitate to contact us. You can call us on 0121 230 1644, or 0845 520 0000. Or, if you’d prefer, you can email us on We try to respond to all email queries within 24 hours.

Customer Services

If you wish to find out about how to make a payment or our delivery and returns services, you can click the relevant links below to be directed to our helpful information pages.

We are proud to be a member of the accredited retailer organisation Trusted Shops, a trust brand that guarantees a safe shopping experience, and we follow their retail guidelines. Just click on the logos below to see our certification.

  • Trusted Shops Certificate
  • Norton Secured Certificate

We’re proud of our customer service. To hear what our customers have to say about Atlantic Shopping, take a look at our Customer Testimonials, where you can also post your own review.

COVID-19 Update

After a lot of thought and careful consideration, due to the current external health situation, we have made the decision to temporarily suspend our customer services until it is safe to re-open. For more information, please see: COVID-19 Update

You can find our sales and customer service centre telephone times below:

  • Day Opening Times
  • Monday Temporarily Closed
  • Tuesday Temporarily Closed
  • Wednesday Temporarily Closed
  • Thursday Temporarily Closed
  • Friday Temporarily Closed
  • Saturday Temporarily Closed
  • Sunday Temporarily Closed