Delivery Information
Information & Help
Mainland UK
We offer FREE NEXT DAY DELIVERY to Mainland UK customers, using DPD’s groundbreaking 15-minute “Follow My Parcel” service, where customers receive an EMAIL & TEXT on the morning of delivery with a 1 HOUR expected delivery slot. As the driver makes their way to you, this becomes a 15-MINUTE time slot. You can track the driver’s progress in real time via an interactive web map on your smartphone, computer or tablet, which counts down deliveries as your order makes its way to you. Together with DPD, we aim to make home delivery easier and more efficient than ever before.
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Delivery
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Charges
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Next Working Day
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FREE
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Before 12pm
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£9.99
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Saturday Delivery
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£12.50
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Sunday Delivery
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£12.50
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Standard Next Day Delivery
Our standard next-day delivery service within the UK mainland ensures that you will receive the goods the next working day. This service is absolutely FREE of charge, simply place your order before 4pm.
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Order Placed
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Dispatch
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Delivery
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|---|---|---|
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Mon - Sat (Before 4pm)
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Same Day
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Next Working Day
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Sun (Before 10:30am)
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Sunday
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Monday
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Sun (After 10:30am)
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Monday
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Tuesday
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Before 12pm
If you’d like, you can choose to have your order delivered before 12pm. The cost of this service is £9.99 for the total order. Simply select this option at the checkout.
Saturday Delivery
The Saturday delivery service will ensure that you receive the goods between 8am and 5pm the following Saturday providing you place your order before 4pm. The cost of the Saturday delivery service is £12.50 Inc. VAT for the total service. Unfortunately, Saturday deliveries are only available for the UK mainland.
Sunday Delivery
Providing optimum flexibility, our Sunday delivery service is ideal for those who work during the week. To receive your order between 8am and 5pm on Sunday, ensure you place your order by 4pm on the Friday before. The cost of the Sunday delivery service is £12.50 Inc. VAT for the total service. Sunday deliveries are only available for UK mainland orders.
Working Day
A working day is referred to as Monday to Friday. Orders placed on a weekend before Sunday at 10.30am will be delivered on the Monday. Orders placed on bank holidays will be dispatched the next working day.
Delivery FAQsUK Offshore, Channel Islands & Ireland
We offer a great TWO WORKING DAY delivery service to the UK Offshore Islands, Northern and Southern Ireland and the Channel Islands, delivering Monday to Friday all at great discount rates. We send all our orders using DPD, and, if you order before 4pm, we’ll despatch your order that same day. We’ll send you an email once we’ve shipped your order, and you’ll be able to track its progress on DPD’s website.
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Country
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Charges
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|---|---|
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UK Offshore Islands
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£9.99
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Northern Ireland
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£9.99
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Southern Ireland
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£20.00
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Channel Islands
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£16.67 (ex.VAT)
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UK Offshore Islands
We’re pleased to be able to deliver to all of the UK Offshore Islands, including the Isle of Man, the Isles of Scilly, the Isle of Wight and the Scottish Offshore Islands, in two working days. Once despatched, deliveries to these regions can be tracked using DPD’s website.
Northern & Southern Ireland
Delivery to Northern and Southern Ireland takes just two working days, and you can track your order’s progress through DPD’s website. You’ll receive a text and an email from DPD on the morning of delivery, notifying you of your one-hour delivery slot, so you won’t have to wait in all day.
Please note: If you are a business owner in Southern Ireland and you require a VAT refund, please give our Customer Services Team a call.
Guernsey & Jersey
Customers in Guernsey and Jersey can track their order on DPD’s website, and delivery to these islands takes just two working days. We’ll automatically deduct VAT from your order when you select Guernsey or Jersey at the checkout. The cost of delivery also excludes VAT.
Delivery FAQsInternational
We are pleased to be able to deliver the majority of our products throughout Europe, all at a great price. Simply place your order before 4pm and we’ll despatch it the same day. We’ll also send you an email once your order has been shipped. We use DPD as our courier for most European deliveries. All orders sent with DPD can be tracked through their website. Plus, you’ll receive a text and email on the day of delivery, letting you know the approximate time that your order will be delivered. To find out more, scroll down to find your country.
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Country
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No. Days
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Charge
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|---|---|---|
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Belgium
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2
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£29.99
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France
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2
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£29.99
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Germany
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2
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£29.99
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Netherlands
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2
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£29.99
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Luxembourg
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2
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£29.99
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Italy
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5
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£39.99
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Spain
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5
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£39.99
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Please note: all delivery times are in working days.
Track My Order Use DPD to track your delivery.
Belgium
We can deliver to Belgium in just two working days for the great price of £29.99. You’ll get a text and an email on the morning that your order is going to be delivered, letting you know the 3-hour window in which you can expect your order.
France
Delivery to France costs just £29.99 for the entire order. You’ll receive your order in two working days, plus, you’ll receive a text and an email on the morning of delivery, and the day before delivery, from our courier, DPD. This will let you know the two-hour timeslot that your order will be delivered in.
Germany & Netherlands
We deliver to both Germany and the Netherlands in just two working days. We send orders to these regions with DPD, who will let you know your one-hour estimated delivery time on the morning of delivery by text and email. This service costs just £29.99 for the entire order.
Luxembourg
Customers in Luxembourg will receive their order in two working days. This service costs £29.99 for the whole order, and includes a text and email from DPD on the morning of delivery informing you the 2-6 hour window that your order will be delivered within, so you won’t have to wait in all day.
Italy & Spain
We send orders to both Italy and Spain using a third-party courier service. Delivery to these regions costs £39.99 for the whole order, and takes around 5 working days. For updates on the progress of your order, you can contact our customer services team, who are on hand seven days a week to answer your queries.
Delivery FAQs