Delivery Information
Information & Help
Mainland UK
We offer FREE NEXT DAY DELIVERY to Mainland UK customers, using DPD’s groundbreaking 15-minute “Follow My Parcel” service, where customers receive an EMAIL & TEXT on the morning of delivery with a 1 HOUR expected delivery slot. As the driver makes their way to you, this becomes a 15-MINUTE time slot. You can track the driver’s progress in real time via an interactive web map on your smartphone, computer or tablet, which counts down deliveries as your order makes its way to you. Together with DPD, we aim to make home delivery easier and more efficient than ever before.
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Delivery
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Charges
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|---|---|
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Next Working Day
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FREE
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Before 12pm
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£9.99
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Saturday Delivery
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£12.50
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Sunday Delivery
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£12.50
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Standard Next Day Delivery
Our standard next-day delivery service within the UK mainland ensures that you will receive the goods the next working day. This service is absolutely FREE of charge, simply place your order before 3pm.
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Order Placed
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Dispatched
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Delivered
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Mon - Fri (Before 3pm)
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Same Day
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Next Working Day
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Sat (Before 12:00pm)
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Saturday
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Monday
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Sat (After 12:00pm)
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Monday
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Tuesday
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Sunday
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Monday
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Tuesday
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COVID-19 Update - Free Next Day Delivery
We are pleased to say, with new social distancing measures in place for our workforce, from Tuesday 5th May we have reopened online and are now despatching orders with FREE Next Day Delivery. Once your order is despatched you will receive an email followed by tracking details.
To provide a contact free delivery the DPD Driver will:
1) Maintain a 2 metre distance and place the parcel at your doorway
2) As proof of delivery they will photograph the parcel in your doorway (you don’t need to be in the photo)
3) If you are self-isolating – please just put a signed note on your door instructing the driver where to leave the parcel.
For more information, please see: COVID-19 Update
Before 12pm
To help provide the best possible Free Next Day Delivery service during the Christmas Period, our Courier – DPD, has decided to temporarily suspend all Before 12pm deliveries until the 7th January 2021. In doing this, we aim to ensure we continue to provide the best delivery service we possibly can. As of the 7th January, the Before 12pm service will resume at a cost of £9.99.
Saturday Delivery
The Saturday delivery service will ensure that you receive the goods between 8am and 5pm the following Saturday providing you place your order before 3pm. The cost of the Saturday delivery service is £12.50 Inc. VAT for the total service. Unfortunately, Saturday deliveries are only available for the UK mainland.
Sunday Delivery
Providing optimum flexibility, our Sunday delivery service is ideal for those who work during the week. To receive your order between 8am and 5pm on Sunday, ensure you place your order by 3pm on the Friday before. The cost of the Sunday delivery service is £12.50 Inc. VAT for the total service. Sunday deliveries are only available for UK mainland orders.
Working Day
A working day is referred to as Monday to Friday. Orders placed before Saturday at 12:00pm will be delivered on the Monday. Orders placed on bank holidays will be dispatched the next working day.
Get Extra Delivery Features With The DPD App
As standard, you will receive an email and text on the day of delivery with an estimated time of arrival. However, our courier DPD offers extra options and personalisation for an enhanced delivery service if you download their app. Read our article on the DPD app to find out more, or download it using the buttons below.
Delivery FAQs
UK Offshore, Channel Islands & Ireland
We offer a great TWO WORKING DAY delivery service to the UK Offshore Islands, Northern and Southern Ireland and the Channel Islands, delivering Monday to Friday all at great discount rates. We send all our orders using DPD, and, if you order before 3pm, we’ll despatch your order that same day. We’ll send you an email once we’ve shipped your order, and you’ll be able to track its progress on DPD’s website.
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Country
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Charges
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|---|---|
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UK Offshore Islands
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£9.99
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Northern Ireland
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£9.99
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Southern Ireland
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£20.00
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Channel Islands
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£16.67 (ex.VAT)
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UK Offshore Islands
We’re pleased to be able to deliver to all of the UK Offshore Islands, including the Isle of Man, the Isles of Scilly, the Isle of Wight and the Scottish Offshore Islands, in two working days. Once despatched, deliveries to these regions can be tracked using DPD’s website.
Guernsey & Jersey
Customers in Guernsey and Jersey can track their order on DPD’s website, and delivery to these islands takes just two working days. We’ll automatically deduct VAT from your order when you select Guernsey or Jersey at the checkout. The cost of delivery also excludes VAT.
Northern Ireland
Delivery to Northern Ireland takes just two working days, and you can track your order’s progress through DPD’s website. You’ll receive a text and an email from DPD on the morning of delivery, notifying you of your one-hour delivery slot, so you won’t have to wait in all day.
Southern Ireland - (Temporarily Unavailable)
Please Note: This service is temporarily unavailable. Once this service resumes, all deliveries will continue to be made via our courier - DPD.
Delivery to Southern Ireland takes just two working days, and you can track your order’s progress through DPD’s website. You’ll receive a text and an email from DPD on the morning of delivery, notifying you of your one-hour delivery slot, so you won’t have to wait in all day.
Please Note: If you are a business owner in Southern Ireland and you require a VAT refund, please give our Customer Services Team a call.
Delivery FAQsInternational
Please Note: Our European Delivery Service is temporarily unavailable. Once this service resumes, all deliveries will continue to be made via our courier - DPD, and there will be no change to the prices and delivery times laid out below.
We can deliver the majority of our products throughout Europe, all at a great price. Simply place your order before 3pm and we’ll despatch it the same day. We’ll also send you an email once your order has been shipped. We use DPD as our courier for most European deliveries. All orders sent with DPD can be tracked through their website. Plus, you’ll receive a text and email on the day of delivery, letting you know the approximate time that your order will be delivered. To find out more, scroll down to find your country.
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Country
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No. Days
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Charge
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|---|---|---|
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Belgium
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2
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£29.99
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France
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2
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£29.99
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Germany
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2
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£29.99
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Netherlands
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2
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£29.99
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Luxembourg
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2
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£29.99
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Italy
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5
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£39.99
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Spain
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5
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£39.99
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Please note: all delivery times are in working days.
Track My Order Use DPD to track your delivery.
Belgium - (Temporarily Unavailable)
We can deliver to Belgium in just two working days for the great price of £29.99. You’ll get a text and an email on the morning that your order is going to be delivered, letting you know the 3-hour window in which you can expect your order.
France - (Temporarily Unavailable)
Delivery to France costs just £29.99 for the entire order. You’ll receive your order in two working days, plus, you’ll receive a text and an email on the morning of delivery, and the day before delivery, from our courier, DPD. This will let you know the two-hour timeslot that your order will be delivered in.
Germany & Netherlands - (Temporarily Unavailable)
We deliver to both Germany and the Netherlands in just two working days. We send orders to these regions with DPD, who will let you know your one-hour estimated delivery time on the morning of delivery by text and email. This service costs just £29.99 for the entire order.
Luxembourg - (Temporarily Unavailable)
Customers in Luxembourg will receive their order in two working days. This service costs £29.99 for the whole order, and includes a text and email from DPD on the morning of delivery informing you the 2-6 hour window that your order will be delivered within, so you won’t have to wait in all day.
Italy & Spain - (Temporarily Unavailable)
We send orders to both Italy and Spain using a third-party courier service. Delivery to these regions costs £39.99 for the whole order, and takes around 5 working days. For updates on the progress of your order, you can contact our customer services team, who are on hand six days a week to answer your queries.
Delivery FAQs