Buying From Us
All prices on the site are shown inclusive of VAT. At Atlantic Shopping Payment security is very important to us. The Atlantic Shopping website has its own encryption software to ensure your information is always safe. The website is also Norton Secured, which is powered by Verisign, this is the worlds leading Security Certificate provider. Your information is always secured using 128 bit encryption (the highest level commercially available) and all payment partners are also secured with 128 bit encryption to further ensure that shopping at Atlantic Shopping online is just as safe as shopping in our store.
ONLINE PAYMENT METHODS
We accept the following major credit and debit cards: MasterCard, Visa, Visa Electron, Delta, Maestro Solo and American Express. During checkout you will be given a choice 2 different payment methods:- By Card or Paypal.
If you would prefer to place a telephone order, we are here to help you 7 days a week and also on Bank Holidays. Please could you call our sales team on 0121 230 1644.
CHEQUES & POSTAL ORDERS
We accept both cheque's and postal orders. Please could you make them payable to "ATLANTIC SHOPPING" and send them to the address found on our contact page. We will confirm receipt of them via email or telephone. Goods will be dispatched the same day with Postal Orders and within 5-7 working days for cheque's or alternatively when they have cleared. Please could you fill in the following order form and include it with your details:
BACS & ELECTRONIC PAYMENTS
If you are a business or an individual and wish to pay buy electronic transfer please could you call us on 0121 230 1644 and our sales team will be happy to take your order and supply you with the necessary details
WHAT CURRIENCES DO YOU ACCEPT?
We accept both Pound Sterling and Euros.
DO YOU HAVE ANY DISCOUNT CODES?
From time to time we may announce a discount code. If you enter this as you go through check out - in the "View Basket Page", you will find the percentage discount is subtracted from your total.
WHEN IS THE PAYMENT TAKEN FROM MY CARD / ACCOUNT?
Payment is taken at the time of the transaction for credit card payments and PayPal.
WHY WILL MY PAYMENT NOT GO THROUGH
We do apologise as this can be quite frustrating and we are not always able to provide answers, as the card payment process involves our processing systems and the banks clearing systems. As best practise, we will encourage customers to ensure all information is entered correctly and exactly the way it appears on your statements/cards. If you still experience problems, try another payment card or payment method such as Paypal. You may also contact Customer Service on 0121 230 1644 to complete your order.
Once you have started going through checkout you will be able to select either of the following delivery options:
|COUNTRY||DELIVERY TYPE||DELIVERED IN||COST|
|UK Mainland||Next Working Day||Next Working Day||FREE|
|UK Mainland||Before 12pm||Next Working Day||£9.99 Inc Vat|
|UK Mainland||Saturday Delivery||Following Saturday||£12.50 Inc Vat|
|UK Mainland||Sunday Delivery||Following Sunday||£12.50 Inc Vat|
|UK Off shore Island||Standard||2 Working Days||£9.99 Inc Vat|
|Northern Ireland||Standard||2 Working Days||£9.99 Inc Vat|
|Southern Ireland||Standard||2 Working Days||£20.00 Inc Vat|
|Channel Islands||Standard||2 Working Days||£16.67 (no VAT)|
*Please note that in order to get Next Day delivery service you must order before 4pm. If orders are received after 4pm your item will be dispatched the following day. For all orders placed between Friday 4pm and Sunday 10.30am, they will be delivered on Monday.
STANDARD NEXT DAY DELIVERY
A standard delivery within the UK mainland will ensure that your receive the goods within the next working day. This service is FREE.
|ORDER PLACED ON||DISPATCH DAY||DELIVERED ON|
|Monday (Before 4pm)||Monday||Tuesday|
|Tuesday (Before 4pm)||Tuesday||Wednesday|
|Wednesday (Before 4pm)||Wednesday||Thursday|
|Thursday (Before 4pm)||Thursday||Friday|
|Friday (Before 4pm)||Friday||Monday|
|Saturday (Before 4pm)||Saturday||Monday|
|Sunday (Before 10.30am)||Sunday||Monday|
|Sunday (After 10.30am)||Monday||Tuesday|
A before 12pm delivery will ensure that you receive the goods before 12pm. The cost of this service is £9.99 for the total order.
The Saturday delivery service will ensure you receive the goods between 8am and 5pm the following Saturday providing you place the order before Friday 4pm. The cost of the Saturday Delivery service is £12.50 Inc Vat for the total service. - I am sorry Saturday Deliveries are only available for UK mainland orders.
Brand new for Summer 2014 is our splendid Sunday delivery service. Providing optimum flexibility, it’s ideal for those who work in the week. To receive your order between 8am and 5pm on a Sunday, ensure you place your order by 4pm on the Friday before. The cost of the Sunday Delivery service is £12.50 Inc VAT for the total service. Unfortunately Sunday deliveries are only available for UK mainland orders.
UK OFFSHORE & NORTHERN IRELAND
This service costs £9.99 for the total order and is a 2 day service.
This service costs £20.00 Inc Vat for the total order and is a 2 day service.
This service costs £16.67 Ex VAT for the total order and is a 2 day service.
A working day is referred as Monday to Friday. For orders placed on a weekend before Sunday 10.30am, goods will be delivered on the Monday. Bank Holidays will be dispatched the next available working day.
CAN I TRACK MY ORDER?
Once your order has been dispatched, you will receive a confirmation email. This email will include a tracking number and a link. By clicking on the tracking button you will be taken through to the courier’s website. On the day of delivery it will show you the status of your delivery and an approximate time of delivery. Our courier DPD also offers a service where they EMAIL and TEXT you on the morning of delivery with an estimated one-hour delivery slot. As the driver gains a more accurate reading of the situation, this is gradually whittled down to a 15-minute time slot. This groundbreaking service is accompanied by an interactive map on the DPD website, which shows you the location of your parcel in real-time, enabling you to track your order from the depot to your door!
CAN I HAVE MY PACKAGE DELIVERED TO AN ADDRESS OTHER THAN MY BILLING ADDRESS?
Yes you can have your package delivered to any mainland UK address regardless of the billing address. You can specify the delivery address on our checkout page.
CAN I HAVE MY GOODS DELIVERED ON A PARTICULAR DAY?
Yes you can, as you go through checkout, just below the Delivery Address section there is a Delivery Notes / Instructions section where you can enter your specific delivery instructions or requirements. As we process your order we will follow your instructions.
CAN I HAVE MY PACKAGE LEFT WITH A NEIGHBOUR?
Yes you can – in fact, when DPD contact you with your predicted time slot, you can choose exactly which neighbour you would prefer to have your parcel left with in the event that you are not able to accept delivery. Alternatively, you can write any additional delivery instructions on our checkout page and this information will be passed on to the courier.
WILL THE WEATHER HAVE ANY AFFECT ON MY ORDER?
Your order will always be dispatched from our warehouse at the soonest possible time regardless of the weather. If a problem is encountered we will contact you. If you have any questions please do not hesitate to call us.
ARE THERE ANY AREAS IN THE UK THAT YOU DO NOT DELIVER TO?
We deliver to all mainland UK, including highlands & all islands, Northern Ireland, Southern Ireland, Channel Islands and BFPO via our main courier DPD.
DO I NEED TO SIGN ON DELIVERY?
Ideally most deliveries do require a signature - however If there is nobody available the courier will try to leave with a neighbour. If they are out, a calling card will be left to advise you to contact the courier for a suitable time for re-delivery (at no extra cost) or you can collect your order from your local depot.
WHAT DAYS DO YOU DELIVER?
We deliver every day except bank holidays.
Terms & Conditions
Atlantic Shopping is the internet division of V.N. & Britannic Warehouses Ltd. The first shop was opened in Birmingham in 1963 by 2 brothers. As the business expanded it moved to larger premises in the Birmingham area. During the 1970's the business started to undertake importing and exporting of products and once again expanded into developing its present day site. Its main shop and warehouse facility is situated in Birmingham city centre just behind the National Indoor Arena with approx 85,000sqft of floor space and 100 customer car park spaces selling over 12,000 lines. The online store, Atlantic Shopping was launched in 2007 and has grown to become an important part of the multi-channel operation. The website has evolved over the years selling both to the public and to businesses we will constantly strive to improve the site to meet our customers' requirements. One of our main commitments has been to develop a dedicated customer services and sales team to help you with your online shopping experience which operates 7 days a week
Our Contact details:
Phone: 0121 230 1644 or 0845 520 0000
Fax: 0121 236 8266
VAT Registration Number: 110056926
Company Registration Number: 1002902
The use of this website and access to all the services provided are subject to all of the following terms, conditions and notices. We reserve the right to change these Terms and Conditions at any time. Any such changes will take effect when posted on the website. It is your responsibility to read the Terms and Conditions on each occasion you use this website and your continued use of the website shall signify your acceptance to be bound by the latest Terms and Conditions. Access to this website is permitted on a temporary basis, and we reserve the right to withdraw or amend the Services without notice. We will not be liable if for any reason this website is unavailable at any time or for any period. From time to time, we may restrict access to some parts or all of this website.
MAKING A PURCHASE
Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order. If you wish to change the quantities in your cart then click 'View Cart', change the quantity and click 'Update' prior to check out.
We accept credit & debit cards in the form of Visa, Mastercard, Switch, Solo, Maestro, Delta, Paypal, Electron and American Express. You may also call our sales line on 0121 230 1644 for a telephone order.
When confirmation of the order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
For orders made from the UK or the European Union. All product prices shown include VAT at the 20% Rate.
All orders that you place on this website will be subject to acceptance in accordance with these Terms and Conditions. The confirmation stage sets out the final details of your order. Following this, we will send you an order acknowledgment e-mail detailing the products you have ordered followed by your invoice. Please note that this e-mail is not an order conformation or order acceptance from us. Acceptance of your order and the completion of the contract between you and us will take place on dispatch to you of the products ordered unless we have notified you that we do not accept your order or have cancelled it.
Delivery is FREE for all orders within UK mainland and is delivered on the next working day, between 9am and 5pm Monday to Friday. To ensure this, your order must be placed before 4pm.
Our main courier is DPD (formally known as Parceline). All deliveries to mainland UK are FREE
If you have any queries please don't hesitate to contact us on 0121 230 1644.
Unfortunately we can't deliver to PO Box addresses.
We can also deliver to the following area where the following surcharges will apply:-
UK Mainland - FREE for all orders
UK Offshore Islands - £9.99 Inc VAT (Including Isle of Wight, Isle of Man, Scilly Isles & Shetland Isles)
Northen Ireland - £8.50 Exc VAT / £9.99 Inc VAT
Southern Ireland - £20.00 Inc VAT
Channel Islands - £16.67 Excl VAT
We also offer the following delivery service:-
Before 12pm (midday) - £9.99 Inc VAT
Saturday Delivery - £12.50 Inc VAT
Sunday Delivery - £12.50 Inc VAT
At present we are now able to dispatch to certain European countries. - Please call 0845 520 0000 or 0121 230 1644 for more information on overseas shipping costs.
In the unlikely event of your goods being delivered faulty or damaged, you must contact us within 14 days of the date of delivery in order for us to arrange a replacement. Warranties issued by the manufacturer and ourselves concerning faulty or damaged goods do not in any way exclude the statutory rights of the customer under the Sale of Goods Act. We will in turn be responsible for the shipping costs to you if the goods are faulty during this period.
We aim to deliver goods to destinations within mainland UK for the next working day using our nominated courier once they have been dispatched by ourselves. However, we cannot be liable for any loss caused to you by late delivery. If the goods are not delivered within the delivery time we quote for that item, please contact us on 0845 520 0000 or 0121 230 1644. We will endeavour to inform you if we become aware of an unexpected delay. We will try to ensure that you receive you order, as quickly as possible, or if you wish you may cancel your order and we will refund you any money which you have paid so long as the goods are awaiting dispatch by ourselves.
If your item is not in stock, we will back order for you. You will always be emailed giving you details of the anticipated delivery date.
Pricing and Availability
Whilst we try and ensure that all details, descriptions and prices which appear on this Website are accurate, errors may occur. If we discover an error in the price of any goods which you have ordered we will inform you of this as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund.
All prices displayed on the site are inclusive of VAT. We offer FREE Delivery for all UK mainland customers as standard; Any additional upgrade charges are clearly displayed where applicable and included in the 'Total Cost'.
Upon receiving your order we carry out a standard pre-authorisation check on your payment card to ensure there are sufficient funds to fulfil the transaction. Goods will not be dispatched until this pre-authorisation check has been completed. Your card will be debited once the order has been accepted.
Account discount codes - Discount codes may from time to time be offered to account holders; such codes may only be applied to purchases made through the account in respect of which the discount code was offered and registered.
Promotional discount codes - We may from time to time offer promotional discount codes which may apply in respect of any, or certain specified, purchases made though this Website.
Your rights to return goods are protected under the Consumer Contracts Regulations 2013 which can be found at www.hmso.gov.uk
Returns are easy. You can return goods you have ordered from us for any reason at any time within 30 days of receipt for a full refund or exchange - this does not affect your statutory right to cancel. There will be no charge for returns if the goods are deemed faulty. If you have a change of heart and decide you have ordered the wrong product we can arrange a pick up for you. This is done at cost which is £10 per box for mainland UK - (please note - alot of bar stools are packaged 2 in a box). If you are unsure of the exact price please do not hesitate to contact us on 0845 520 0000 or 0121 230 1644 .For returns, whereby you have ordered the wrong product or had a change of heart - all we ask is that the items are unused, unassembled condition and in its original packaging in a saleable condition. Please take reasonable care of the items whilst they are in your possession and any repackaging of items must also be done with due care and attention. If you would like to contact us via email, please e-mail us at email@example.com, we will endeavour to respond within 24 hours to all questions, problems and queries.
Upon cancellation of the order we will give you a full refund of the amount paid or an exchange credit as required.
As an addition the rights to return the goods to us will not apply in the following circumstances, however this does not affect the statutory right to cancel:-
- In the event that the product has been used - unless the product is faulty
- In the event that the product has been assembled - unless the product is faulty
- To any products that we have made or customised specifically for you
- The items were ordered especially for yourself from our supplier
RIGHT TO CANCEL
You have the right to cancel the purchase of an item without having to give a reason at any time within the "cooling off period" of 14 working days, beginning on the day after you receive the goods. Please notify us of your cancellation in writing or in another durable medium to our contact address.
If you are in possession of the goods you are under the duty to retain them and take reasonable care of them. You can either send the goods back to us in their original condition to our contact address at your own cost (unless we delivered the item to you in error or the item is damaged or defective) as soon as possible once you have cancelled the contract. We reserve the right to make a charge not exceeding our direct costs of recovering the goods if you do not return the goods or return them at our expense. Alternatively we can collect the goods from you. This service is offered at a standard charge of £10 per box for mainland UK. You must make the goods available for collection. For further arrangements we will contact you. Once you have notified us that you wish to cancel the contract, any sum debited to us will be refunded to you as soon as possible and in any event within 14 days of your cancellation.
You will not have any right to cancel a purchase for the supply of goods made to your specifications or clearly personalised or which by reason of there nature can not be returned. These goods are all marked Special Order both on the listing page in orange text under the product and also on the product detail page, next to the price.
The Waste Electrical or Electronic Equipment (WEEE) Directive requires countries to maximise separate collection and environmentally friendly processing of these items. In the UK, distributors including retailers must provide a system which allows all customers buying new electrical equipment the opportunity to recycle their old items free of charge. As a responsible retailer, we have met the requirements placed on us by financially supporting the national network of WEEE recycling centres established by local authorities. This is achieved through membership of the national Distributor Take-back scheme (DTS). You can tell which products are classed as WEEE by the crossed wheelie bin logo that is displayed on the product. This logo is a sign to discourage the unofficial disposal of the item.To find more information on WEEE recycling and to locate your nearest recycling centre please visit www.recycle-more.co.uk.
Ownership of rights and intellectual property
You acknowledge and agree that all copyright, trademarks and all other intellectual property rights and all materials and/or content made available as part of your use of this website shall remain at all times vested in us or our licensors. You are permitted to use this material only as expressly authorised by us or our licensors.
All rights on this website are owned by Atlantic Shopping. The website is for personal and non commercial use only. Any attempt to copy, store or share content and information for commercial purposes is strongly prohibited. You must not attempt (and agree not to assist or facilitate any third party to attempt) to copy, reproduce, transmit, publish, display, distribute, commercially exploit or create derivative works from this website.
All payments for online and telephone orders should be made at the time of ordering. In the event that payments are found to be outstanding and goods have already been delivered, we will refer the matter to our debt collection agents, which will incur costs. Any costs incurred to collect the debt will be added to the debt, plus VAT at the prevailing rate. You agree that you will be legally liable to pay us that surcharge, and that payment of the same can be enforced against you in court. You also agree to pay interest at the relevant reference rate provided for under the Late Payment of Commercial Debts (Interest) Act 1998, which interest is payable both after and before any judgment of the court and continues to accrue.
Disclaimer of Liability
The material displayed on this Website is provided without any guarantees, conditions or warranties as to its accuracy. Unless expressly stated to the contrary to the fullest extent permitted by law Atlantic Shopping and its suppliers, content providers and advertisers hereby expressly exclude all conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity and shall not be liable for any damages whatsoever, including but without limitation to any direct, indirect, special, consequential, punitive or incidental damages, or damages for loss of use, profits, data or other intangibles, damage to goodwill or reputation, or the cost of procurement of substitute goods and services, arising out of or related to the use, inability to use, performance or failures of this Website or the Linked Sites and any materials posted thereon, irrespective of whether such damages were foreseeable or arise in contract, tort, equity, restitution, by statute, at common law or otherwise. This does not affect Atlantic Shopping liability for death or personal injury arising from its negligence, nor for fraudulent misrepresentation, misrepresentation as to a fundamental matter or any other liability which cannot be excluded or limited under applicable law.
Law and Jurisdiction
These Terms and/or your use of the Site shall be governed by and construed in accordance with English law and the English Courts shall have exclusive jurisdiction over any dispute which may arise.
The sole purpose of the site is to enable people to make purchases of products from Atlantic Shopping over the internet. Any personal information we collect from this website will be used in accordance with the Data Protection Act 1998 and other applicable laws. For more specific information on the Data Protection Act please contact the Information Commissioners Office. The Data Controller for Atlantic Shopping is Paul Laroiya.
INFORMATION WE COLLECT
If you choose to register with Atlantic Shopping the following information will be maintained (Optional) -
Details of the payment method
We only collect this information to fulfil your orders. Email addresses and telephone numbers collected allow us to contact you urgently if there is a problem with your order. Your information will only be provided to third party delivery/couriers businesses to complete your order.
By registering with us or becoming a member you are agreeing to us providing you with information regarding offers which may be relevant to you, usually by form of a news letter sent to your email address.
You can opt out of this by either unsubscribing through the email itself or by logging into you Atlantic Shopping account.
STORED INFORMATION AND SECURITY
Atlantic Shopping takes security of your personal details very seriously. This information is stored securely on a dedicated server, which we believe to be well protected and in a secure environment.
Usernames and passwords are provided to you only, as a customer of Atlantic Shopping. This allows you to access personal information that we are holding on your account. You are able to update, delete and amend this information. The account allows you to access this feature.
We store the contract's content and will send you the details of your order as well as our general terms via email. You can find the terms here at all times. The details about your recent orders can be found in your customer login.
We will not pass any of your personal information onto any 3rd party unless necessary to complete the fulfilment of you order, such as the courier/delivery company used to deliver the goods to you.
By becoming a member of Atlantic Shopping you consent to the collection and the use by Atlantic Shopping in the methods previously outlined.
DATA PROTECTION ACT 1998
We comply with the Data Protection Act 1998 and consumer legislation to ensure that your personal information is not misused in any way. Please feel free to contact Atlantic Shopping at the address available on our contact page via our data controller for the purpose of Data Protection Act 1998.
You have the right to access information which Atlantic Shopping holds about you and your right of access can be exercised in accordance with the Act. To access any information a written request may be subject to a fee of £10 to meet our costs in providing you with details of the information we hold about you.
We are always pleased to get feedback from customers, even when negative. We are grateful for any time you spend providing us with the knowledge we need to ensure our customers are completely satisfied.
WHAT ARE COOKIES?
Cookies are small pieces of information that are stored on your computer by your browser when you visit our site. They are anonymous items, that make your browsing faster by remembering key data such as for placing items in your basket and wishlist and going through check out.
ARE COOKIES SAFE?
Your browser stores cookies on your hard drive and are perfectly safe to use and completely harmless to your computer. They do not store any personal information such as your name or contact details and in fact, if you wish to delete previously stored cookies or to disable them entirely you can do so by changing your computers browser or firewall settings.
Whilst you will be able to use most of our features when these are disabled, the shopping cart and check out pages will not be available and without these cookies you will be unable to shop on our website so we do not recommend it.
WHAT COOKIES DO YOU USE?
If you wish to find out which cookies are active on our site, please see below.
This series of cookies are Google Analytics and are used to show us ways to improve our website, making it better shopping experience for customers. This information includes the number of visitors and where they have come from, whether visitors are returning, and what pages have been visited – Please Note: No personal individual data is collected.
|e Commerce Platform||ac_shop
These cookies are essentially what lets our website communicate with your computer, and remembers which computer belongs to which user. It also operates the basket function, remembering your order and taking you through to your purchase
When you share with Facebook, Twitter or Google Plus, they may use their own cookies to relay information with their websites. Whilst we cannot control the cookie usage of these companies, please visit their websites for further information.