Buying From Us

PAYMENT INFORMATION

All prices on the site are shown inclusive of VAT. At Atlantic Shopping Payment security is very important to us. The Atlantic Shopping website has its own encryption software to ensure your information is always safe. The website is also secured by Verisign which means your information is always secured using 128 bit encryption bits (the highest level commercially available). Verisign is the worlds leading Security Certificate provider. All payment partners are also secured with 128 bit encryption to further ensure that shopping at Atlantic Shopping online is just as safe as shopping in our store.

ONLINE PAYMENT METHODS

We accept the following major credit and debit cards: MasterCard, Visa, Visa Electron, Maestro and Solo. During checkout you will be given a choice 3 different payment methods:- By Card, Paypal or Google Checkout.

TELEPHONE ORDERS

If you would prefer to place a telephone order, we are here to help you 7 days a week and also on Bank Holidays. Please could you call our sales team on 0121 230 1644.

CHEQUES & POSTAL ORDERS

We accept both cheque's and postal orders. Please could you make them payable to "ATLANTIC SHOPPING" and send them to the address found on our contact page. We will confirm receipt of them via email or telephone. Goods will be dispatched the same day with Postal Orders and within 5-7 working days for cheque's or alternatively when they have cleared. Please could you fill in the following order form and include it with your details:

BACS & ELECTRONIC PAYMENTS

If you are a business or an individual and wish to pay buy electronic transfer please could you call us on 0121 230 1644 and our sales team will be happy to take your order and supply you with the necessary details

WHAT CURRIENCES DO YOU ACCEPT?

DO YOU HAVE ANY DISCOUNT CODES?

WHEN IS THE PAYMENT TAKEN FROM MY CARD / ACCOUNT?

WHY WILL MY PAYMENT NOT GO THROUGH

Delivery Information

All deliveries to mainland UK are FREE NEXT DAY DELIVERY and come with a 1 hour expected delivery time slot which is sent to you by EMAIL and TEXT on the morning of delivery - to save you waiting in. Our main courier is DPD (formally known as Parceline and Interlink). DPD stands for 'Dynamic Parcel Distribution' and every parcel is dispatched using their premium next-day delivery service for you. DPD has continued to evolve, expanding its range of services whilst continually innovating to achieve industry-leading levels of service.

Once you have started going through checkout you will be able to select either of the following delivery options:

*Please note that in order to get Next Day delivery service you must order before 4pm. If orders are received after 4pm your item will be dispatched the following day.

STANDARD NEXT DAY DELIVERY

A standard delivery within the UK mainland will ensure that you receive the goods within the next working day. This service is FREE with no cost.

BEFORE 12PM

A before 12pm delivery will ensure that you receive the goods before 12pm. The cost of this service is £9.99 for the total order.

SATURDAY DELIVERY

The Saturday delivery service will ensure you receive the goods between 8am and 5pm the following Saturday providing you place the order before Friday 4pm. The cost of the Saturday Delivery service is £12.50 Inc Vat for the total service. - I am sorry Saturday Deliveries are only available for UK mainland orders.

UK OFFSHORE & NORTHERN IRELAND

This service costs £9.99 for the total order and is a 2 day service.

SOUTHERN IRELAND

This service costs £20.00 Inc Vat for the total order and is a 2 day service.

CHANNEL ISLANDS

This service costs £16.67 Ex VAT for the total order and is a 2 day service.

WORKING DAY

A working day is referred as Monday to Friday. Saturday, Sunday and Bank Holidays are not classed as working days. Next day service orders placed on Saturday, Sunday and bank Holidays will be dispatched the next available working day.

CAN I TRACK MY ORDER?

CAN I HAVE MY PACKAGE DELIVERED TO AN ADDRESS OTHER THAN MY BILLING ADDRESS?

CAN I HAVE MY GOODS DELIVERED ON A PARTICULAR DAY?

CAN I HAVE MY PACKAGE LEFT WITH A NEIGHBOUR?

WILL THE WEATHER HAVE ANY AFFECT ON MY ORDER?

ARE THERE ANY AREAS IN THE UK THAT YOU DO NOT DELIVER TO?

DO I NEED TO SIGN ON DELIVERY?

WHAT DAYS DO YOU DELIVER?

Terms & Conditions

ABOUT US

Atlantic Shopping is the internet division of V.N. & Britannic Warehouses Ltd. The first shop was opened in Birmingham in 1963 by 2 brothers. As the business expanded it moved to larger premises in the Birmingham area. During the 1970's the business started to undertake importing and exporting of products and once again expanded into developing its present day site. Its main shop and warehouse facility is situated in Birmingham city centre just behind the National Indoor Arena with approx 85,000sqft of floor space and 100 customer car park spaces selling over 12,000 lines. The online store, Atlantic Shopping was launched in 2007 and has grown to become an important part of the multi-channel operation. The website has evolved over the years selling both to the public and to businesses we will constantly strive to improve the site to meet our customers' requirements. One of our main commitments has been to develop a dedicated customer services and sales team to help you with your online shopping experience which operates 7 days a week

Our Contact details:
Atlantic Shopping
Britannic Warehouse
142 Sandpits
Birmingham
B1 3RJ

Phone: 0121 230 1644 or 0845 520 0000
Fax: 0121 236 8266
Email: sales@atlanticshopping.co.uk
VAT Registration Number: 110056926

General

The use of this website and access to all the services provided are subject to all of the following terms, conditions and notices. We reserve the right to change these Terms and Conditions at any time. Any such changes will take effect when posted on the website. It is your responsibility to read the Terms and Conditions on each occasion you use this website and your continued use of the website shall signify your acceptance to be bound by the latest Terms and Conditions. Access to this website is permitted on a temporary basis, and we reserve the right to withdraw or amend the Services without notice. We will not be liable if for any reason this website is unavailable at any time or for any period. From time to time, we may restrict access to some parts or all of this website.

MAKING A PURCHASE

Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order. If you wish to change the quantities in your cart then click 'View Cart', change the quantity and click 'Update' prior to check out.

We accept credit & debit cards in the form of Visa, Mastercard, Switch, Solo, Maestro, Delta, Paypal and Electron. You may also call our sales line on 0121 230 1644 for a telephone order.

When confirmation of the order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.

Privacy Policy

Our privacy policy, which sets out how we will use your information, can be found below on the Privacy Policy. By using this website, you consent to the processing described therein and warrant that all the data provided by you is accurate.

Guarantee

We guarantee your satisfaction. All of our products come with an easy return 30 day no quibble guarantee and all products come with their own guarantee. Please see below for our Returns Policy.

TAX CHARGES

For orders made from the UK or the European Union. All product prices shown include VAT at the 20% Rate.

Orders

All orders that you place on this website will be subject to acceptance in accordance with these Terms and Conditions. The confirmation stage sets out the final details of your order. Following this, we will send you an order acknowledgment e-mail detailing the products you have ordered followed by your invoice. Please note that this e-mail is not an order conformation or order acceptance from us. Acceptance of your order and the completion of the contract between you and us will take place on dispatch to you of the products ordered unless we have notified you that we do not accept your order or have cancelled it.

Delivery

Delivery is FREE for all orders within UK mainland and is usually delivered within 1-3 working days between 9am and 5pm Monday to Friday. However we always try to have the parcel delivered to you by the next day.

Our main courier is DPD (formally known as Parceline). All deliveries to mainland UK are FREE

If you have any queries please don't hesitate to contact us on 0121 230 1644.

Unfortunately we can't deliver to PO Box addresses.

We can also deliver to the following area where the following surcharges will apply:-

UK Mainland - FREE for all orders
UK Offshore Islands - £9.99 Inc VAT (Including Isle of Wight, Isle of Man, Scilly Isles & shetland Isles)
Northen Ireland - £8.50 Exc VAT / £9.99 Inc VAT
Southern Ireland - £20.00 Inc VAT
Channel Islands - £16.67 Excl VAT

We also offer the following delivery service:-
Before 12pm (midday) - £9.99 Inc VAT
Saturday Delivery - £12.50 Inc VAT

At present we are now able to dispatch to certain european countries. - Please call 0845 520 0000 or 0121 230 1644 for more information on overseas shipping costs.

In the unlikely event of your goods being delivered faulty or damaged, you must contact us within 7 days of the date of delivery in order for us to arrange a replacement. Warranties issued by the manufacturer and ourselves concerning faulty or damaged goods do not in any way exclude the statutory rights of the customer under the Sale of Goods Act. We will in turn be responsible for the shipping costs to you if the goods are faulty during this period.
We aim to deliver goods to destinations in the UK within 1 to 3 working days using our nominated courier once they have been dispatched by ourselves. However, we cannot be liable for any loss caused to you by late delivery. If the goods are not delivered within the delivery time we quote for that item, please contact us on 0845 520 0000 or 0121 230 1644. We will endeavour to inform you if we become aware of an unexpected delay. We will try to ensure that you receive you order, as quickly as possible, or if you wish you may cancel your order and we will refund you any money which you have paid so long as the goods are awaiting dispatch by ourselves.

BACK ORDERS

If your item is not in stock, we will back order for you. You will always be emailed giving you details of the anticipated delivery date.

Pricing and Availability

Whilst we try and ensure that all details, descriptions and prices which appear on this Website are accurate, errors may occur. If we discover an error in the price of any goods which you have ordered we will inform you of this as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund.

All prices displayed on the site are inclusive of VAT. We offer FREE Delivery for all UK mainland customers as standard; Any additional upgrade charges are clearly displayed where applicable and included in the 'Total Cost'.

Payment

Upon receiving your order we carry out a standard pre-authorisation check on your payment card to ensure there are sufficient funds to fulfil the transaction. Goods will not be dispatched until this pre-authorisation check has been completed. Your card will be debited once the order has been accepted.

Discount Codes

Account discount codes - Discount codes may from time to time be offered to account holders; such codes may only be applied to purchases made through the account in respect of which the discount code was offered and registered.

Promotional discount codes - We may from time to time offer promotional discount codes which may apply in respect of any, or certain specified, purchases made though this Website.

RETURNS POLICY

Your rights to return goods are protected under the EU Distance Selling Directive which can be found at www.hmso.gov.uk

Returns are easy. You can return goods you have ordered from us for any reason at any time within 30 days of receipt for a full refund or exchange. There will be no charge for returns if the goods are deemed faulty. If you have a change of heart and decide you have ordered the wrong product we can arrange a pick up for you. This is done at cost which is £10 per box for mainland UK - (please note - alot of bar stools are packaged 2 in a box). If your are unsure of the exact price please do not hesitate to contact us on 0845 520 0000 or 0121 230 1644 .For returns, whereby you have ordered the wrong product or had a change of heart - all we ask is that the items are unused, unassembled condition and in its original packaging in a saleable condition. Please take reasonable care of the items whilst they are in your possession and any repackaging of items must also be done with due care and attention. If you would like to contact us via email, please e-mail us at sales@atlanticshopping.co.uk, we will endeavour to respond within 24 hours to all questions, problems and queries.

Upon cancellation of the order we will give you a full refund of the amount paid or an exchange credit as required.

The rights to return the goods to us will not apply in the following circumstances: -

1. In the event that the product has been used - unless the product is faulty
2. In the event that the product has been assembled - unless the product is faulty
3. To any products that we have made or customised specifically for you
4. The items were ordered especially for yourself from our supplier

WEEE REGULATIONS

The Waste Electrical or Electronic Equipment (WEEE) Directive requires countries to maximise separate collection and environmentally friendly processing of these items. In the UK, distributors including retailers must provide a system which allows all customers buying new electrical equipment the opportunity to recycle their old items free of charge. As a responsible retailer, we have met the requirements placed on us by financially supporting the national network of WEEE recycling centres established by local authorities. This is achieved through membership of the national Distributor Take-back scheme (DTS). You can tell which products are classed as WEEE by the crossed wheelie bin logo that is displayed on the product. This logo is a sign to discourage the unofficial disposal of the item.To find more information on WEEE recycling and to locate your nearest recycling centre please visit www.recycle-more.co.uk.

Ownership of rights and intellectual property

You acknowledge and agree that all copyright, trademarks and all other intellectual property rights and all materials and/or content made available as part of your use of this website shall remain at all times vested in us or our licensors. You are permitted to use this material only as expressly authorised by us or our licensors.

All rights on this website are owned by Atlantic Shopping. The website is for personal and non commercial use only. Any attempt to copy, store or share content and information for commercial purposes is strongly prohibited. You must not attempt (and agree not to assist or facilitate any third party to attempt) to copy, reproduce, transmit, publish, display, distribute, commercially exploit or create derivative works from this website.

Disclaimer of Liability

The material displayed on this Website is provided without any guarantees, conditions or warranties as to its accuracy. Unless expressly stated to the contrary to the fullest extent permitted by law Atlantic Shopping and its suppliers, content providers and advertisers hereby expressly exclude all conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity and shall not be liable for any damages whatsoever, including but without limitation to any direct, indirect, special, consequential, punitive or incidental damages, or damages for loss of use, profits, data or other intangibles, damage to goodwill or reputation, or the cost of procurement of substitute goods and services, arising out of or related to the use, inability to use, performance or failures of this Website or the Linked Sites and any materials posted thereon, irrespective of whether such damages were foreseeable or arise in contract, tort, equity, restitution, by statute, at common law or otherwise. This does not affect Atlantic Shopping liability for death or personal injury arising from its negligence, nor for fraudulent misrepresentation, misrepresentation as to a fundamental matter or any other liability which cannot be excluded or limited under applicable law.

Law and Jurisdiction

These Terms and/or your use of the Site shall be governed by and construed in accordance with English law and the English Courts shall have exclusive jurisdiction over any dispute which may arise.

Data Protection

The sole purpose of the site is to enable people to make purchases of products from Atlantic Shopping over the internet. Any personal information we collect from this website will be used in accordance with the Data Protection Act 1998 and other applicable laws. For more specific information on the Data Protection Act please contact the Information Commissioners Office. The Data Controller for Atlantic Shopping is Paul Laroiya.

Privacy Policy

Atlantic Shopping are committed to protecting the privacy of our customers and will not disclose any information except those who are involved in the fulfilment of your order, including the process of arranging item(s) being sent to you. We will do everything necessary to ensure you have peace at mind in knowing that you information is kept private. Please follow this link for our full Privacy Policy.

INFORMATION WE COLLECT

If you choose to register with Atlantic Shopping the following information will be maintained (Optional) -

First Name

First Name

Last Name

Postal Address

Email Address

Telephone Number

Details of the payment method

We only collect this information to fulfil your orders. Email addresses and telephone numbers collected allow us to contact you urgently if there is a problem with your order. Your information will only be provided to third party delivery/couriers businesses to complete your order.

COMMUNICATION

By registering with us or becoming a member you are agreeing to us providing you with information regarding offers which may be relevant to you, usually by form of a news letter sent to your email address.
You can opt out of this by either unsubscribing through the email itself or by logging into you Atlantic Shopping account.

COOKIES

Cookies are small pieces of information which track what items you have looked at previously so we can bring them to your attention at a later date and also allow us to keep items in your shopping cart which you can select and then return to purchase at a later date. The cookies are store on your hard drive and will do no harm to your computer. If you wish you can change your own computers settings or firewall to disable cookies. You will be able to use most of the features when these are disabled such as the shopping cart and purchasing items.

STORED INFORMATION AND SECURITY

Atlantic Shopping takes security of your personal details very seriously. This information is stored securely on a dedicated server, which we believe to be well protected and in a secure environment.

USER ACCESS

Usernames and passwords are provided to you only, as a customer of Atlantic Shopping. This allows you to access personal information that we are holding on your account. You are able to update, delete and amend this information. The account allows you to access this feature.

THIRD PARTIES

We will not pass any of your personal information onto any 3rd party unless necessary to complete the fulfilment of you order, such as the courier/delivery company used to delivery the goods to you.

CONSENT

By becoming a member of Atlantic Shopping you consent to the collection and the use by Atlantic Shopping in the methods previously outlined.

DATA PROTECTION ACT 1998

We comply with the Data Protection Act 1998 and consumer legislation to ensure that your personal information is not misused in any way. Please feel free to contact Atlantic Shopping at the address available on our contact page via our data controller for the purpose of Data Protection Act 1998.

You have the right to access information which Atlantic Shopping holds about you and your right of access can be exercised in accordance with the Act. To access any information a written request may be subject to a fee of £10 to meet our costs in providing you with details of the information we hold about you.

We are always pleased to get feedback from customers, even when negative. We are grateful for any time you spend providing us with the knowledge we need to ensure our customers are completely satisfied.