Terms & Conditions
About Us
Atlantic Shopping are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us using the link on the store page.Atlantic Shopping is a subsidary of R & JB Higgins, which is a family based business which is coming up to it's 40th anniversary year in business. One of the major reasons for its success is its total commitment to it's customers, and this is where we hope we can excel for you. If you have any queries, questions about our products then please contact us on the details below or by using the link on the store page.
Many thanks for your interest.
Our Contact details:
Atlantic Shopping
St Johns House
Bluntington
Chaddesley Corbett
Nr. Kidderminster
DY10 4NR
UK Mainland
Phone: 0845 520 0000
Email: sales [at] atlanticshopping [dot] co [dot] uk
VAT Registered Number: 910 0699 46
Making A Purchase
Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order. If you wish to change the quantities in your cart then click 'View Cart', change the quantity and click 'Update' prior to check out.
We accept credit & debit cards in the form of Visa, Mastercard, Switch, Maestro, Delta, Paypal and electron. You may send your credit card information via phone, fax, snail mail or over the Internet.
When confirmation of the order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
Shipping And Handling
Delivery is free for all orders over £50 and is usually delivered within 1-3 working days between 9am and 5pm Monday to Friday. However we always try to have the parcel delivered to you by the next day.
Our main courier is DPD (formally known as Parceline). All deliveries to mainland UK are free for orders over £50. For orders below this amount there is an additional £5.99 postage charge
Here are some examples of shipping costs for orders costing less that £50.00 Inc VAT:-
1 x Jupiter Bar Stool - Costs £5.99 Inc VAT
1 x Veneto Bar Stool - Costs £5.99 Inc VAT
1 x 8ft Fast Set Paddling Pool - Costs £5.99 Inc VAT
If you would like to see how much the delivery would cost, then please follow these steps: -
1) Add your desired items to the cart, go to checkout.
2) Select the delivery location,"click" next and a copy of the proposed invoice will be seen with the shipping costs above the total. If you have any queries please don't hesitate to contact us.
Unfortunately we can't deliver to PO Box addresses.
We can also deliver to the following area where the following surcharges will apply:-
UK Mainland - FREE for orders over £50 Inc VAT
UK Offshore Islands - £8.51 Exc VAT / £10.00 Inc VAT (Including Isle of Wight, Isle of Man, Scilly Isles & shetland Isles)
Northen Ireland - £8.51 Exc VAT / £10.00 Inc VAT
Southern Ireland & Channel Islands - £17.02 Excl VAT / £20.00 Inc VAT
We also offer the following delivery service:-
Before 12pm (midday) - £8.51 Exc VAT / £10.00 Inc VAT
Saturday Delivery - £10.64 Excl VAT / £12.50 Inc VAT
At present we do not accept orders from customers outside the UK, however, we are now able to dispatch to certain european countries. - Please call 0845 520 0000 or 0121 230 1644 for more imformation on overseas shipping costs.
In the unlikely event of your goods being delivered faulty or damaged, you must contact us within 7 days of the date of delivery in order for us to arrange a replacement. Warranties issued by the manufacturer and ourselves concerning faulty or damaged goods do not in any way exclude the statuory rights of the customer under the Sale of Goods Act. We will in turn be responsible for the shipping costs to you if the goods are faulty during this period.
We aim to deliver goods to destinations in the UK within 1 to 3 working days using nominated courier once they have been dispatched by ourselves. However, we cannot be liable for any loss caused to you by late delivery. If the goods are not delivered within the delivery time we quote for that item, please contact us on 0845 520 0000 or 0121 230 1644. We will endeavour to inform you if we become aware of an unexpected delay. We will try to ensure that you receive you order, as quickly as possible, or if you wish you may cancel your order and we will refund you any money which you have paid so long as the goods are awaiting dispatch by ourselves.
Delivery Schedule
We deliver your order right away. We will normally send your order to you in 1 - 3 business days . We always try to get the parcel to you for the next day.
Back Orders
If your item is not in stock, we will back order for you. You will always be emailed giving you details of the anticipated delivery date.
Tax Charges
For orders made from the UK or the European Union, 17.5% VAT has already been added to all prices.
Credit Card Security
The security of your information, transactions, and money is the core of our business and our top priority. We have 2 chosen Payment Service Provides - HSBC and PayPal, both are chosen due to their outstanding reputation. At the end of checkout we give you the choice which one you'd prefer to use.
PayPal and HSBC automatically encrypt your confidential information in transit from your computer to theirs using the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits (the highest level commercially available). Before you even register or log in to their site, our server checks that you're using an approved browser - one that uses SSL 3.0 or higher.
Once your information reaches Paypal or HSBC, it resides on a server that is heavily guarded both physically and electronically. Their servers sit behind an electronic firewall and are not directly connected to the Internet, so your private information is available only to authorised computers.
Guarantee
We guarantee your satisfaction. All of our products come with a 30 day no quibble guarantee and all products come with their own guarantee. Please see below for our Returns Policy
Reaching Us
If you need to reach us, please email us using the link on the store page, alternatively, you can call on 0845 520 0000 (International +44 0845 520 0000) or fax us on 0121 236 8266 or write to us at St Johns House Bluntington Chaddesley Corbett Nr. Kidderminster DY10 4NR UK Mainland
Privacy Policy
Atlantic Shopping do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.
Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies.Data collected by this site is used to:
a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Only disclose information to third-parties for goods delivery purposes
All your credit card and personal information is encrypted and held on a secure SSL (Secure Socket Layer) server. This protects data during transit, in particular the credit card information, from being intercepted and misused by hackers.
We will not trade or sell any customer details and if we do allow a third party access to your contact details, it will be to reputable companies used to process your order only and after careful screening. (i.e. DPD (formerly Parceline) for delivery and PayPal for online transactions.) None of these companies will be outside of the European Union. Personal Data Collected from the Customer will only be used to enable us to confirm and execute transactions and for the means of mail order and order tracking.
Your personal phone number will be passed on to DPD (formerly Parceline) in order to aid deliveries.
We may contact you in correspondence in order to fulfil your order successfully and for the means of providing after-care customer service.
We may carry out security checks (this may involve passing your details to Experian Limited, or another credit reference agency, who will check details we give them against public and private databases and may keep a record of that check to use in future security checks - this helps to protect you and us from fraudulent transactions); and to comply with legal requirements (e.g. if you buy a TV or similar, we are obliged to pass your details to the TV licensing authority).
Your Rights
You can ask us to update or remove your personal information by emailing sales (at) atlanticshopping (dot) co (dot) uk or by writing to us at our customer services address below. However, please note that we may need to keep some personal data in order to process orders or to comply with customer service or after sale obligations. You also have the right to request a copy of any personal information we hold about you. To do this, simply write to us, enclosing a cheque for £10 payable to Atlantic Shopping.
We do not send random marketing emails to personal email addresses (Spam).
The sole purpose of the site is to enable people to make purchases of products from Atlantic Shopping over the internet. Any personal information we collect from this website will be used in accordance with the Data Protection Act 1998 and other applicable laws. The Data Controller for Atlantic Shopping is Adrian Higgins.
Returns Policy
Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm
Returns are easy. You can return goods you have ordered from us for any reason at any time within 30 days of receipt for a full refund or exchange. There will be no charge for returns if the goods are deemed faulty. If you have a change of heart and decide you have ordered the wrong product we can arrange a pick up for you. This is done at cost which is £10 per box - (please note - alot of bar stools are packaged 2 in a box). If your are unsure of the exact price please do not hesitate to contact us on 0845 520 0000 or 0121 230 1644 .For returns, whereby you have ordered the wrong product or had a change of heart - all we ask is that the items are unused, unassembled condition and in its original packaging in a saleable condition. Please take reasonable care of the items whilst they are in your possession and any repackaging of items must also be done with due care and attention. If you would like to contact us via email, please e-mail us at sales (at) atlanticshopping (dot) co (dot) uk, we will endeavour to respond within 24 hours to all questions, problems and queries.
Upon cancellation of the order we will give you a full refund of the amount paid or an exchange credit as required.
The rights to return the goods to us will not apply in the following circumstances: -
(1) In the event that the product has been used - unless the product is faulty
(2) In the event that the product has been assembled - unless the product is faulty
(3) To any products that we have made or customised specifically for you
(4) The items were ordered especially for yourself from our supplier
