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Please find below some questions you might be thinking about. However if you do not find the answer to your question below then please telephone us on 0845 520 0000 or 0121 230 1644 or email us at: - sales (at) atlanticshopping (dot) co (dot) uk and we will be able to help you.
Q. How do I purchase a product online?
A. Find the product you wish to purchase. Add the quantity to the cart - Click, the Add to Cart button. Here you are taken to the Shopping Cart page. Once you have finished adding products to your cart, you can change the quantities of the products you have ordered. Once you are happy with the contents of your cart, select Check Out. Then select the invoice country i.e.. UK Mainland, UK Offshore Islands etc.., if you require a different delivery address tick the box. Click Next and fill in your personal details, tick the box next to Terms & Conditions. Then select the type of shipping you wish. All our deliveries go on a FREE next day service as standard , alternatively you can upgrade to , a before 12pm or a Saturday Delivery. - Click Next. You now have the option to which payment method you wish to use - either HSBC or Paypal and both can be used by anyone. Select your choice and click next. Press next again and you will be taken to the selected payment providers page. Enter your details, and your order is complete. After completing the payment you will receive an email confirming your order. For any problems please telephone us on 0845 520 0000 or 0121 230 1644.
Q. Does the price of goods include VAT
A. Yes all prices include VAT and it is FREE delivery.
Q. Is it the same prices for a telephone as it is for an internet order?
A. Yes it is. Please feel free to call us on 0121 230 1644 or 0845 520 0000, we are open 7 days a week.
Q What products does the company sell?
A. Atlantic Shopping products can all be found in Store Departments within the left hand column.
Q Are you a member of an accredited web safe trading organisation.
Yes we are, We are an accredited retailer of the hugely respected Internet Shopping Is Safe (ISIS) and we adhere to their guidelines. - Please click on the link below to view our certificate.
http://isis.imrg.org/screens/VerifyMerchantFrame.asp?guid=494F3244-8685-4C64-B1C1-A087B7D862EB
Additionally we are also a member of the Safe Buy Accreditation Scheme for the web code of practice and we trade under their guidelines. - Please click on the link below to view our certificate.
http://www.safebuy.org.uk/certificate/04f19fe6-82bf-48f1-aec4-ade00fe82977.html
Q. What is the purpose of the "Log In" button / page ?
A. When customers have shopped with us a number of times we provide a password for them which allows them to log in and in return they receive extra discount on every single order they make.
Q Are the products guaranteed?
A. Atlantic Shopping is committed to supplying products of the highest quality. Each product comes with a full money back guarantee. If you are not satisfied with your purchase, return it in its original condition within 30 days for a full refund.
Q. Do you guarantee satisfaction and value for money?
A. We offer a unique range of top quality products at competitive prices. If in the event that you do find the products cheaper else where please telephone our sales team and we will try and beat the price.
Q. How can I order and pay for the products?
A. Products can be bought online, or if you prefer, by phone on 0845 520 0000 or 0121 230 1644 . For those of you who prefer to order by mail please send a cheque or Postal Order to us (Atlantic Shopping) in pounds sterling. We accept Access , Visa , American Express, Delta and Switch, Maestro and Paypal.
Q. Can I order and pay for my products over the telephone?
A. Absolutely, If you wish to purchase your goods over the telephone - please telephone: 0845 520 0000 or 0121 230 1644 between the hours found below and our team can give you advice as well as process your order via an HSBC terminal.
Q. Why does Paypal say that my credit card or email address is attached to a Paypal account and ask for your Paypal password.
A. Paypal has recognised your credit card or email address being already attached to a Paypal account, therefore to add security to your account it asks additional questions. If you have forgotten your password you can ask Paypal to send it to yourself. Alternatively use a card and or an email address which is not connected to a Paypal account.
Q. Does Atlantic Shopping deliver outside the UK and how much does it cost?
A. We do deliver to the following offshore locations for a slight surcharge, please find below our delivery prices:-
UK Mainland - FREE for all orders
UK Offshore Islands - £9.99 Inc VAT (Including Isle of Wight, Isle of Man, Scilly Isles & Shetland Isles)
Northern Ireland - £9.99 Inc Vat
Southern Ireland & Channel Islands - £20 Inc Vat
Q. Can I Arrange A Before 12pm Delivery or a Saturday Delivery.
A. We are pleased to say we can now offer this service to you, for a slight surcharge. This can be added at the end of the Check Out. The rates are as follows:-
Before 12pm (midday) - £9.99 surcharge
Saturday Deliveries - £12.50 surcharge.
Q. Is it safe to order products on the Internet?
A. Shopping is totally safe. Once you have finished shopping go to the check out fill in you details and delivery address. You then have a choice of method of payment - HSBC secure ePayments for credit cards or Paypal. When you actually come to entering your credit card details you are taken onto a secure server operated by the respective Payment Service Provider (PSP) - (HSBC or Paypal). Both automatically encrypt your confidential information in transit from your computer to theirs using the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits (the highest level commercially available). This in turn, for your added comfort and security, we as a company do not hold any credit card details on our servers. For more information regarding our payment security please follow this link: Payment Security Details. However if you still feel unhappy about passing your credit card details to HSBC or Paypal please order by telephone - UK 0845 520 0000 or 0121 230 1644 and we would be happy to help you.
Q. If I order a product how can I be sure I will get it?
A. Atlanticshopping.co.uk is committed to providing customer service of the highest standard .
We guarantee that you will receive your order . If there is any delivery problem please contact customer services on 0845 520 0000 or 0121 230 1644
Q. How long does delivery take?
A. We try to despatch all Products within 24 hours and 99% is usually in stock.
Q. How can I track my delivery?
A.. On the evening of dispatch you will be sent an email informing you of the dispatch of your products from our main courier DPD. With this email you will receive tracking details for you parcels.
Q. If I have a problem with an order or want to know a delivery time who do I contact?
A. Please contact Customer Services with any query. Customer Services can be contacted on 0845 520 0000 or 0121 230 1644 between 9 am and 6 pm Monday to Friday, or e-mail us on sales (at) atlanticshopping (dot) co (dot) uk. Atlantic Shopping endeavours to respond to complaints within 24 hours.
Q. What are the terms of the contract when I buy something from Atlantic Shopping ?
A. Please click on the link for more information Terms & Conditions
Q. What is your privacy policy ?
A. For more information about our Privacy policy please "click" on the link. Privacy Policy
Q. How do we finish the wood corbels and carvings
A. We provide detailed pages about differing finishes, which can be found CLICK HERE
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